Privacy Policy

1. Information We Collect

Information you provide

• Account information: Name, email address, phone number, and organization name when you register.
• User content: Data you create, upload, or store through the Services (contacts, documents, communications, etc.).
• Communications: Support tickets, feedback, survey responses, and correspondence with us.

Information collected automatically

• Usage data: Pages visited, features used, clicks, and interaction patterns.
• Device data: Browser type, operating system, screen resolution, and IP address.
• Cookies: Session identifiers and preferences. See our Cookie Policy.

2. How We Use Your Information

• Providing, maintaining, and improving the Services
• Processing your requests and sending service notifications
• Responding to support requests and communicating updates
• Detecting, preventing, and addressing security issues and fraud
• Analysing usage patterns to improve user experience (aggregated, anonymized)
• Complying with legal obligations

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service providers: Trusted third parties who assist with hosting, payment processing, email delivery, and analytics — bound by strict data processing agreements.
• Legal compliance: When required by law, regulation, or valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets — you will be notified in advance.
• With your consent: For any purpose you explicitly authorize.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the Services. When you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, audit trails).

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, and regular security audits. For a detailed overview, visit our Security page.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Restrict processing: Request limited processing in certain circumstances.

To exercise any of these rights, contact us at info@truevaluecrm.com.

7. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including data processing agreements with all sub-processors, in compliance with applicable data protection regulations.

8. Cookies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyse usage. For full details, see our Cookie Policy.

9. Children's Privacy

Our Services are not directed to minors. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification before taking effect. We encourage you to review this page periodically.

11. Contact

For privacy-related inquiries, contact us at info@truevaluecrm.com.

TrueValueCRM
Mumbai, Maharashtra, India