1. Introduction

Welcome to TrueValueCRM ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and related services (collectively, the "Service").

2. Information We Collect

Personal Information

We collect personal information that you provide to us such as:

• Name, email address, and contact information
• Company name and business information
• Account credentials and authentication data
• Profile information and preferences
• Communication data and correspondence

Usage Data

We automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, access times, and pages viewed.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process transactions and manage your account
• Improve and personalize your experience
• Communicate with you about updates, offers, and support
• Analyze usage patterns and optimize our platform
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. AI Data Processing

Our platform uses artificial intelligence to enhance your CRM experience and provide performance insights. This includes processing your business data to generate analytics, predictions, and recommendations. All AI processing is conducted with appropriate security measures and in compliance with applicable data protection laws.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With trusted service providers who assist in operating our platform
• In connection with a business transaction (merger, acquisition, etc.)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, regular security assessments, and access controls.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing activities
• Data portability
• Withdraw consent where applicable

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place to protect your information.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: