Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information:

• Name, email address, and contact information
• Company information and job title
• Account credentials and preferences
• Communication history and support requests

Usage Information:

• How you use our service and interact with features
• Device information and browser details
• IP address and general location data

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide and deliver the services you request
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Improve our services and develop new features
• Protect against fraud and unauthorized access

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following limited circumstances:

• With service providers who assist us in operating our platform
• When required by law or to protect our rights
• In connection with a merger, acquisition, or asset sale
• With your explicit consent for specific purposes

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures for security breaches

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Account information: Retained while your account is active
• Usage data: Typically retained for 24 months for analytics
• Support communications: Retained for 3 years
• Legal obligations: As required by applicable law

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to processing of your information

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and improve our services. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertising (with consent)

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

9. Children's Privacy

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For significant changes, we will provide more prominent notice, including email notification to registered users where appropriate.