Cookie Policy

Effective date: April 15, 2026

This Cookie Policy explains how TrueValueCRM ("we", "us") uses cookies and similar tracking technologies when you use TrueValue.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide reporting information, and assist with personalisation. Cookies set by the website operator are called "first-party cookies"; cookies set by other parties are called "third-party cookies".

2. Cookies We Use

Essential Cookies

Required

These cookies are strictly necessary for the platform to function. They handle authentication, security tokens, session management, and load balancing. Without these, the Services cannot operate.

Cookie	Purpose	Duration
session_id	Maintains your login session	Session
csrf_token	Prevents cross-site request forgery attacks	Session
auth_token	Authenticates API requests	7 days
org_context	Remembers your active organization	30 days

Functional Cookies

These cookies remember your preferences and choices to provide a more personalized experience, such as language settings, theme preferences, and display configurations.

Cookie	Purpose	Duration
theme	Remembers light/dark mode preference	1 year
locale	Stores language preference	1 year
sidebar_state	Remembers sidebar collapsed/expanded state	30 days

Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting information anonymously. This data helps us improve our Services.

Cookie	Purpose	Duration
_tv_analytics	Tracks page views and feature usage (anonymized)	1 year
_tv_session	Groups actions into a single visit	30 minutes

3. Managing Cookies

You can control and manage cookies in several ways:

Browser settings: Most browsers allow you to refuse or delete cookies through their settings. Note that blocking essential cookies will prevent the platform from functioning.
Platform settings: You can manage analytics and functional cookie preferences from your account settings.
Opt-out tools: You can opt out of analytics tracking by contacting us.

4. Third-Party Cookies

We minimize the use of third-party cookies. When used, they are limited to essential services such as payment processing and fraud prevention. These service providers have their own privacy policies governing their use of cookies.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

6. Contact

If you have questions about our use of cookies, contact us at info@truevaluecrm.com.